Our eCommerce development services include a set of proprietary tech solutions that aims to simplify the customer journey, engage shoppers, and improve conversion rates in new ways. Here are a couple of benefits of the service offerings of eCommerce development that can take your business to the next level.
1. Turn Marketing Content into Point-of-Sale with Shoppable Videos
Shoppable videos are one of the proven concepts that enable businesses to convert video content into point of sale. They accelerate the buying decisions of visitors, turn passive viewers into active viewers, and deliver an interactive customer experience.
2. Unshackle Language Barriers for Customer Support with Multi-lingual Chat
For customer service agents, translating chat in real-time ensures uninterrupted support. This improves branding, customer relations, and business reputation in different geographical areas.
Multi-lingual chat enhances CSAT by communicating better and resolving customer queries faster, curb operational cost incurred by hiring native agents, and boost the first-response rate by up to 75%.
3. Create Digital Workforce through Automation
Automating processes such as logistics management, payment processing, customer support & personalization, funnel assessment for marketing, return processing, etc. can help to bring agility to business processes and operations.
Automation reduces the operational cost, brings consistency to processes, increase compliance, and gets more done in less time.
4. Ensure Asset Tracking and Management
Asset tracking and management solutions automate the process of identifying assets in a warehouse, collecting related data, and adding/updating into a system.
Such solutions save hours of manual effort of carrying out physical stock checks, reduce order entry errors, and significantly increase inventory accuracy.
5. Engage the Audience with Live Interactions
Live video streaming solutions enable eCommerce businesses to elevate their customer engagement strategy by seamlessly streaming events in real-time with unmatched quality and scalability.